Before making a claim, you should check if any waiting periods apply and if you have used annual limits.
There are a few ways you can claim on your Optical benefits but most members just swipe their nib card when they are in an nib Eye Care store.
Claiming on the spot with us is the easiest way to claim. Just hand over your nib card during your appointment we'll swipe it through our in store terminal to check your annual limits. The amount nib can pay will be automatically calculated so you just pay the gap.
You can now order and claim contact lenses online instantly with your nib health fund - including processing your online orders for no-gap contact lenses packages.
Simply select TYRO at checkout to pay with your health fund online.
Learn more about Tyro Health. Read the Tyro Health & Tyro Privacy Polices here.
You can still claim your contact lenses manually from nib online services.
If you'd prefer not to claim during your purchase - you can still do so later by accessing your nib online member account.
Step 1. Following process of your order by the nib eye care team and within 24 hours of purchase, you will receive a receipt from nib eye care. This will include the relevant nib item codes in order to make your claim.
Step 2. Submit your claim using the receipt issued by nib eye care through the nib online services.
Step 3. nib insurance will put your benefits into your account within a couple of days.
You can check your remaining annual limits by going to the My Usage tab in Online Services or in the App.
nib health fund only pay claims within 2 years of the date you had the service, so don't delay.
Click here if you want more information on how to make your claim
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